At CMPL Workshop, we understand that privacy is a fundamental right, and we are committed to protecting the personal information of our customers. As a car wash, maintenance, and detailing service provider in Chattogram, we strive to maintain the confidentiality, integrity, and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.
We collect personal information such as your name, address, email address, and phone number when you use our services or interact with our website. This information is necessary to provide you with the best possible service and to improve your experience with us. We may also collect information about your vehicle, such as its make and model, to better understand your needs and preferences.
We use your personal information to provide you with our services, communicate with you about your appointments or requests, and send you promotional offers or marketing communications that we believe may be of interest to you. We may also use your information to improve our services, analyze usage patterns, and perform data analytics.
We do not share your personal information with third parties for their marketing purposes without your consent. However, we may disclose your information to our service providers and business partners who assist us in providing our services to you which will be fully our responsibility. We may also disclose your information to comply with applicable laws or regulations, to respond to a subpoena or court order, or to protect our rights, property, or safety, or that of our customers or others.
Despite our efforts to protect personal information, it’s important to note that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of personal information, but we will take appropriate measures to protect it to the best of our ability which will be our responsibility as well if the information are shared to any third party.
We take reasonable measures to safeguard your personal information against unauthorized access, disclosure, or use. We use industry-standard security measures to protect your data, including encryption, firewalls, and secure servers.
By accessing our services or using our website, you consent to the terms of this privacy policy. If you have any questions or concerns about our data handling practices, please do not hesitate to contact us. We take our responsibility to protect your privacy seriously and strive to be transparent about our data practices.
Types of personal information collected
We may collect various types of personal information from our users, depending on the nature of their interactions with us. This may include:
- Contact information: This includes basic personal details such as name, email address, mailing address, and phone number. We may collect this information when a user registers for an account, signs up for our newsletter, or submits a contact form.
- Payment information: If a user makes a purchase through our website or app, we may collect payment information such as credit card details or billing address. This information is securely processed by third-party payment processors and is only used to process the transaction.
- User-generated content: We may collect any content that a user creates or submits through our website or app, such as comments, reviews, or social media posts. This information is subject to our terms of use and may be publicly visible.
- Usage information: We may collect information about how users interact with our website or app, such as which pages they visit, how long they stay on a page, and what actions they take. This information is used to improve the user experience and may be analyzed to better understand user behavior.
- Device and browser information: We may collect information about the device and browser used to access our website or app, such as the device type, operating system, and browser version. This information is used to optimize the user experience and may be used for analytical purposes.
- Geolocation data: With the user’s consent, we may collect geolocation data to provide location-based services or content. This information is not shared with third parties without the user’s explicit consent.
- Social media information: If a user logs in to our website or app using their social media account, we may collect information from their social media profile, such as their name, email address, and profile picture.
- Survey or feedback information: We may collect information from users who participate in surveys or provide feedback, such as opinions, preferences, or suggestions. This information is used to improve our products and services.
- Customer service information: If a user contacts our customer service team, we may collect personal information such as their name, email address, and phone number. This information is used to address their inquiry or concern.
- Aggregate or de-identified information: We may collect aggregate or de-identified information that does not directly identify a user, such as website traffic or demographic information. This information is used for analytical purposes and shared with third parties to google analytics, Facebook pixel.
How personal information is collected
- User registration: When a user creates an account on our website or app, they may be required to provide personal information such as their name, email address, phone number, and password.
- Order placement: When a user places an order for a product or service, they may be required to provide personal information such as their shipping address, billing address, and payment information.
- Surveys and feedback: When a user participates in surveys or provides feedback, they may be asked to provide personal information such as their opinions, preferences, or suggestions.
- Social media: If a user logs in to our website or app using their social media account, we may collect information from their social media profile, such as their name, email address, and profile picture.
- Customer service: If a user contacts our customer service team, we may collect personal information such as their name, email address, and phone number to address their inquiry or concern.
- Tracking technologies: We may use cookies, web beacons, and other tracking technologies to collect information about user behavior on our website or app, such as browsing history, search history, and IP address.
It’s important to note that we only collect personal information that is necessary for our business operations and that we will never sell or rent personal information to third parties for marketing purposes. We are committed to protecting our users’ privacy and maintaining the security of their personal information.
How Personal Information is Protected
At CMPL Workshop, we take the protection of our users’ personal information very seriously. We have implemented appropriate technical and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. Here are some of the ways we protect personal information:
- Encryption: We use encryption technologies such as SSL (Secure Sockets Layer) to protect personal information during transmission over the internet.
- Access control: We limit access to personal information to authorized personnel only and require them to keep the information confidential.
- Data backup and recovery: We regularly back up our data to prevent data loss and ensure that personal information can be recovered in the event of a system failure or disaster.
- Employee training: We train our employees on how to handle personal information and require them to comply with our privacy policies and procedures.
- Regular security audits: We regularly conduct security audits and vulnerability assessments to identify and address any potential security risks.
Despite our efforts to protect personal information, it’s important to note that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of personal information, but we will take appropriate measures to protect it to the best of our ability which will be our responsibility as well if the information are shared to any third party.
How personal information is shared
At CMPL Workshop, we understand the importance of protecting our users’ personal information and we do not share or disclose personal information to third parties except as described in our privacy policy or with our users’ consent. Here are some of the ways personal information may be shared:
Service providers: We may share personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, or customer service. These service providers are required to comply with our privacy policies and are prohibited from using personal information for any other purpose.
Legal requirements: We may disclose personal information if required to do so by law, court order, or other legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Business transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring company or merged entity.
Aggregated or anonymized data: We may share aggregated or anonymized data that does not identify individuals with third parties for research or statistical purposes.
WE WILL NEVER SELL OR RENT PERSONAL INFORMATION TO THIRD PARTIES FOR MARKETING PURPOSES. WE ARE COMMITTED TO PROTECTING OUR USERS’ PRIVACY AND WILL TAKE APPROPRIATE MEASURES TO ENSURE THAT PERSONAL INFORMATION IS SHARED ONLY IN ACCORDANCE WITH OUR PRIVACY POLICY AND APPLICABLE LAWS AND REGULATIONS.
User Rights
We believe in transparency and respect for our users’ privacy rights. We recognize that our users have certain rights with respect to their personal information and we are committed to upholding these rights. Here are some of the rights our users may have under applicable privacy laws:
- Right to access: Our users have the right to access the personal information we hold about them and to receive a copy of it.
- Right to rectification: Our users have the right to request that we correct any inaccuracies or incomplete information in their personal information.
- Right to erasure: Our users have the right to request that we delete their personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
- Right to restrict processing: Our users have the right to request that we restrict the processing of their personal information under certain circumstances, such as when the accuracy of the information is contested.
- Right to data portability: Our users have the right to receive their personal information in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
- Right to object: Our users have the right to object to the processing of their personal information under certain circumstances, such as when the processing is based on legitimate interests.
We are committed to fulfilling these rights in accordance with applicable laws and regulations. Our users can exercise these rights by contacting us through the contact information provided on our website. We will respond to such requests in a timely manner and in accordance with applicable laws and regulations.
Cookies
We may use cookies to improve your user experience on our website. Cookies are small data files that are stored on your computer or mobile device and are used to remember your preferences or to track your activity on our site. You can manage your cookie preferences through your web browser settings.
We use both session cookies, which expire when the user closes their browser, and persistent cookies, which remain on the user’s device until they expire or are deleted. We also use third-party cookies, such as those provided by Google Analytics, to help us analyze how our website is used.
Cookies and other tracking technologies are used for a variety of purposes, such as to remember the user’s preferences and settings, to enable certain features of the website, to analyze website usage and performance, and to provide personalized advertising.
These services include Google Analytics, Facebook Pixel, and Mailchimp.
Google Analytics is a web analytics service provided by Google that helps us to understand how our website is used by collecting information such as the user’s IP address, browser type, and operating system. This information is used to analyze website usage and performance and to improve our website.
Facebook Pixel is a tracking technology provided by Facebook that helps us to measure the effectiveness of our Facebook advertising campaigns by collecting information such as the user’s IP address, browser type, and operating system. This information is used to analyze advertising performance and to improve our advertising campaigns.
Mailchimp is an email marketing service provided by Mailchimp that allows us to send newsletters and other promotional emails to our subscribers. Mailchimp collects information such as the user’s name and email address when a user subscribes to our mailing list. This information is used to send newsletters and other promotional emails to our subscribers.
We are committed to protecting the privacy of our users and we do not use cookies or other tracking technologies to collect personally identifiable information without the user’s consent. We use cookies and other tracking technologies in accordance with applicable laws and regulations related to privacy and data protection.
Data Security
we take data security very seriously. We understand that protecting the personal information of our users is of utmost importance, and we take all necessary measures to safeguard that information from unauthorized access, use, and disclosure.
Our data security policies and procedures are designed to protect personal information from loss, unauthorized access, modification, or disclosure. We use a variety of security measures to protect the personal information of our users, including technical, administrative, and physical safeguards.
Technical safeguards include:
- Using firewalls to protect our servers from unauthorized access
- Utilizing SSL (Secure Sockets Layer) encryption to secure data transmission
- Keeping our software and systems up to date to ensure they are protected against known vulnerabilities
- Monitoring our systems for any unusual or suspicious activity
Administrative safeguards include:
- Limiting access to personal information only to those employees who need it to perform their duties
- Conducting background checks on employees to ensure that they are trustworthy and capable of handling sensitive information
- Regularly training employees on data security policies and procedures to ensure that they are aware of their responsibilities
Physical safeguards include:
- Storing physical copies of personal information in secure, locked cabinets
- Securing our data centers with security cameras, access control systems, and other measures to prevent unauthorized access
- Using third-party vendors who have been vetted for their own security practices and procedures
We are constantly reviewing and updating our data security policies and procedures to ensure that we are employing the best practices available to protect personal information. We understand that no system is foolproof, but we are committed to doing everything in our power to protect the personal information of our users.
Comments Policy
We welcome and encourage comments from our users. We believe that open dialogue and constructive criticism can help us improve our content and services. However, we also have certain rules and guidelines that we ask our users to follow when leaving comments.
Comments that violate our policies will be removed, and repeat offenders may be blocked from commenting in the future.
Here are our policies regarding comments:
- Be respectful: Please be respectful of other users and their opinions. Personal attacks, hate speech, and trolling will not be tolerated.
- Stay on topic: Please keep your comments relevant to the topic at hand. Off-topic comments may be removed.
- Don’t spam: Please do not use comments as a platform for self-promotion or spamming. Comments that are deemed to be spam will be removed.
- Use appropriate language: Please refrain from using profanity, vulgar language, or offensive terms in your comments. Comments that contain such language will be removed.
- Protect personal information: Please do not share personal information in your comments, such as your phone number or email address. Comments containing personal information will be removed.
- Own your comments: Please take ownership of your comments and do not impersonate others or use fake identities.
We reserve the right to remove comments that violate any of these policies or for any other reason. We also reserve the right to edit or modify comments for clarity, grammar, or length.
Media Policy
We value the power of media and its ability to enhance our content and services. However, we also have certain policies and guidelines regarding the use of media on our website.
Here are our policies regarding media:
- Copyrighted material: We respect the intellectual property rights of others and do not permit the use of copyrighted material without proper permission or attribution.
- Use of images and videos: We may use images and videos on our website to enhance our content. However, we will only use media that is either in the public domain, licensed under Creative Commons, or has been properly licensed by us.
- User-generated content: We may allow users to submit their own media, such as photos or videos, for use on our website. By submitting media, users are giving us permission to use and display their content on our website. However, we reserve the right to review and remove any user-generated content that violates our policies or is deemed inappropriate.
- Attribution: We will always attribute any media used on our website to its original source or creator, whenever possible.
- Third-party media: We may include media from third-party sources, such as social media platforms or news outlets, on our website. However, we will only use media that is properly attributed and does not violate our policies.
- Removal of media: We reserve the right to remove any media from our website at any time, for any reason.
Embedded Content Policy
We do not embed content from other websites on our website. We believe in maintaining the privacy and security of our users and, therefore, do not embed any content that may compromise their personal information or browsing experience.
While we may include links to third-party websites in our content, we do not embed any content from these websites on our own. We encourage our users to review the privacy policies and terms of use of any third-party website they may visit through our links.
Severability (Privacy Policy)
we make every effort to ensure that our Privacy Policy is comprehensive, accurate, and up-to-date. However, we understand that laws and regulations may change, and that unforeseen circumstances may arise that require changes to our Privacy Policy.
Therefore, we have included a severability clause in our Privacy Policy to ensure that any provisions that may be deemed invalid, unenforceable, or illegal do not invalidate the rest of the policy.
If any provision of this Privacy Policy is found to be invalid, unenforceable, or illegal, the remaining provisions shall remain in full force and effect. We will also make every effort to modify the invalid, unenforceable, or illegal provision to the extent necessary to make it valid and enforceable.
By accessing or using our website, you agree to be bound by our Privacy Policy, and any subsequent changes or modifications that we may make to the policy. If you do not agree to any part of our Privacy Policy, you should not use our website or services.
If you have any questions or concerns about our severability clause or any other part of our Privacy Policy, please don’t hesitate to contact us.
Changes to this Privacy Policy
We may make changes or updates to our Privacy Policy from time to time to ensure that it remains current and in compliance with applicable laws and regulations. We encourage our users to review our Privacy Policy periodically to stay informed about any changes or updates that may affect them.
We will notify our users of any material changes to our Privacy Policy by posting an updated version of the policy on our website, along with the date of the last update.
By continuing to use our website or services after any changes or updates to our Privacy Policy, you acknowledge and agree to the terms of the revised policy. If you do not agree to any part of the revised policy, you should discontinue your use of our website or services.
If you have any questions or concerns about our Privacy Policy or any changes to it, please don’t hesitate to contact us